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Sterling Services "Client First" Program
Provides our customers with a “virtual A/R department” that focuses on two principal goals:
- obtaining prompt payment of your customer accounts
- the long term retention of your clients
We have extensive experience in managing receivables and retaining valued customers. We understand the benefits of avoiding collections by contacting customers early in the cycle coupled with consistent follow-up. Client First provides a tailored, customer service approach to assist our customers' clients to fulfill their obligations.
We contact the recently past due customer in the client's name by personal phone call which is always more effective than a written notice. During the initial contact with our customer's client, the purpose is to confirm receipt of the customer's invoice, acceptance of it, and identification of any obstacles to prompt payment. Sterling Services will provide any documents, details, credits, or adjustments as authorized by the customer, to facilitate payment. Until our customer receives payment, we will continue contact on a regular and methodical basis.
Client First is premised upon the knowledge that the earlier the follow-up on invoicing commences, the less chance of a loss occurring and the earlier our customers receive their payment. We offer our customers a variety of early entry points and capabilities, to make a good fit for your customers and your company. This allows our customers to choose the specific customer/client scenario they feel most comfortable with and the most cost-effective solution.
Our fees are always contingent upon receipt of payment by the customer. Payments are made directly to our clients.
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